Strategic Audio Visual Support for a Major Northeastern Bank
A major banking institution in the Northeastern U.S., looking to strategically upgrade its meeting room technology within budget, partnered with RoomReady for a comprehensive facilities audit and ongoing AV support.
RoomReady provided deep, hands-on audio visual support as the foundation for this partnership, with its team tasked to::
- Conduct a comprehensive audit of 350 meeting rooms to identify all existing technology.
- Create a strategic prioritization matrix for a phased and budget-conscious upgrade plan.
- Provide dedicated support with seven on-site and remote technicians.
- Ensure system reliability through regular “room sweeps,” incident management, and event support.
SERVICES PROVIDED
Comprehensive AV Support
AV Consulting and Room Audits
Event Support and Training
A Northeastern Banking Leader
A northeastern banking leader with 350 meeting rooms across 44 buildings needed a strategic partner to manage its diverse AV technology and create a plan for future upgrades. They sought a provider who could deliver comprehensive, ongoing AV support to ensure a consistent user experience despite having a mix of updated and older systems.
The Challenge
As the bank managed its large and growing footprint, it faced critical challenges:
- Undocumented Systems: An initial audit discovered 50 video-enabled rooms that corporate IT wasn’t aware of , having been added by individual departments over time.
- Inconsistent Technology: The bank had varying technology in its rooms—some updated and some older. Its active acquisition strategy also meant it was regularly migrating new offices with disparate technology.
- Budget Constraints: With 350 rooms needing updates, the bank could not upgrade all of them at the same time due to budgetary constraints.
The bank’s goal was clear: create a strategic game plan to make intentional improvements and ensure a consistent user experience in all its rooms.
The Solution
RoomReady delivered a customized, support-focused solution designed to bring clarity, strategy, and reliability to the bank’s entire AV ecosystem:
- Comprehensive Room Audits: RoomReady conducted a meeting room audit of all 350 spaces , documenting the equipment type, age, and capabilities to get a full picture of the existing technology.
- Strategic Prioritization Matrix: Based on the audit, RoomReady created a prioritization matrix of which spaces should be upgraded first , allowing the bank to create a game plan for intentional improvements that fit within its budget.
- Dedicated Support Technicians: A team of 7 dedicated support technicians was established , with 4 permanently assigned to major locations in Rhode Island, Connecticut, Boston, and New York, and 3 providing remote support to other locations.
- Proactive Support Services: The dedicated team provides a full suite of ongoing services, including Event Support for high-profile meetings , weekly Room Sweeps to test equipment , Incident Management for in-meeting issues , and user Training.
The Results
- Strategic Upgrade Plan: The prioritization matrix provided the customer with a clear game plan to make intentional facility improvements while adhering to budgetary constraints.
- Complete Technology Visibility: The comprehensive room audits provided full visibility into the bank’s AV assets, uncovering 50 previously unknown video-enabled rooms.
- Reliable Meeting Experiences: Ongoing support services like room sweeps, incident management, and event support ensure the meeting rooms perform as intended every time.
The decision to implement a dedicated support team ensures the bank’s many meeting spaces remain functional, reliable, and consistent for all users.
Key Metrics
- 1056 Total Support Tickets: The total number of support tickets year-to-date.
- 132 Average Tickets Per Month: The average number of support tickets generated each month across all rooms.
- 0.38 Average Tickets Per Room: The average number of tickets per month on a per-room basis.
Why Choose RoomReady?
- Strategic Audits: We go beyond support by first auditing your spaces to create a strategic, budget-conscious upgrade plan.
- Dedicated Technicians: We provide dedicated, on-site and remote technicians who become an extension of your team.
- Comprehensive Support: From running high-profile events to weekly room checks and user training, we ensure your rooms work every time.
Ready for Proactive AV Support?
Let RoomReady bring simplicity, quality, and reliability to your organization’s AV needs.
Contact Us to learn more.