Reliable Video Conferencing Solutions for a Major Medical Center
To facilitate effective hybrid meetings during the COVID-19 pandemic, Mercy Medical Center partnered with RoomReady and Red River to overcome the audio-visual challenges in its long, narrow boardroom.
RoomReady developed video conferencing solutions to:
- Integrate seamlessly with the hospital’s existing Webex meeting platform.
- Install dual P60 speaker-tracking cameras to capture all in-person participants.
- Simplify the user experience with a one-touch Cisco Touch10 control panel.
- Reduce IT service tickets by creating a reliable and easy-to-use system.
SERVICES PROVIDED
Hybrid Meeting Solutions
AV Integration
Video Conferencing Solutions
A Baltimore-Based Medical Center
Mercy Medical Center, a Baltimore-based hospital, needed an AV solution to hold effective hybrid meetings with both in-person and virtual attendees during the COVID-19 pandemic. They sought an expert partner who could integrate new technology with their existing equipment to deliver a simple, easy-to-use meeting room for their executive team.
The Challenge
As the COVID-19 pandemic began, Mercy Medical Center faced critical challenges in its executive boardroom:
- Difficult Room Layout: The room’s long, narrow shape made effective video conferencing a hassle for participants.
- Inadequate Camera System: The system relied on a fixed, single camera, which meant not all in-room participants could be seen, making it difficult for virtual attendees to follow the conversation.
- Operational Inefficiencies: Loose cables and microphones cluttered the table, and an overly complex technology interface led to user frustration when trying to launch meetings.
The IT team’s goal was clear: transform the room into a functional space that was prepared for hybrid meetings both during and after the pandemic.
The Solution
RoomReady, brought in by managed service provider Red River, delivered a customized solution focused on a rapid and effective room transformation:
- System Simplification: RoomReady removed unnecessary AV components to reduce cord clutter and installed a Cisco Touch10 control panel, allowing staff to launch meetings with a single touch.
- Advanced Camera Tracking: To solve the visibility issue, the team installed dual P60 cameras that automatically tracked speakers throughout the room, even if they were wearing a mask.
- Rapid, Low-Impact Installation: The on-site installation was completed in just four days over a weekend, ensuring that staff experienced almost no operational impact while the room was being upgraded.
- Comprehensive User Training: After installation, RoomReady guided the hospital staff through an extensive training process to ensure everyone could master the new, simplified control panel.
The Results
- Flawless Operation: The executive meeting room now runs flawlessly, hosting two to three meetings per day without technical issues.
- Reduced IT Burden: Since the installation, IT service tickets for the room have slowed to a halt, a clear sign of a successful and user-friendly system.
- Minimal Disruption: The on-site installation was completed in just four days, allowing the hospital to continue its operations with almost no interruption.
The new technology provides simpler connectivity that will benefit the medical center for years to come, long after the pandemic.
Key Metrics
- Advanced Camera System: The redesigned system can track speakers anywhere in the room, even if they’re wearing a mask.
- Four-Day Installation: The entire on-site installation was completed in just four days.
- Zero IT Support: The room now hosts 2-3 meetings per day with virtually no IT support requests.
What Mercy Medical Center Says
“The sign you’ve found the right AV solution is when you don’t hear anything from room users at all when IT service tickets slow to a halt. That’s exactly what happened after RoomReady and Red River installed their solution. RoomReady took the time to understand our challenges, help us get the most out of our existing investments, and adjust their solutions for our room’s specifications.”
– Eric Nyman, Director of IT, Mercy Medical Center
Why Choose RoomReady?
- Integration Expertise: We understand how to take your existing technology, integrate it with new solutions, and deliver a simple, easy-to-use meeting room.
- Rapid, Low-Disruption Installation: We complete on-site installations quickly—often in just a few days—to ensure minimal disruption to your operations.
- Solutions for Challenging Spaces: From long, narrow rooms to unique camera needs, we design solutions that solve your specific environmental challenges.
Ready to Transform Your Executive Meeting Rooms?
Let RoomReady bring simplicity, quality, and reliability to your organization’s AV needs.
Contact Us to learn more.